A new IT management system deployed by Swindon Commercial Services (SCS) is improving the levels of service it provides to citizens while also improving its business continuity capabilities.
As part of Swindon Borough Council, SCS is responsible for providing traditional council services such as street cleaning, social housing maintenance and support services.
Rob Fyfe, Swindon Commercial Services business development manager told IT PRO that, although the previous systems it was using to handle service calls worked well, it needed to find an alternative as a result of system interruptions due to the ageing IT infrastructure managed in-house it ran on and plans for the incumbent vendor to cease supporting the system SCS was currently using.
"We wanted an end-to-end system that could handle logging of faults and costing the work and appropriate materials to handle the fault, all the way through to invoicing the client," he said.
As part of an IT review undertaken to find a suitable software and hardware solution, SCS also wanted to give employees access to mobile handhelds in the course of doing their daily jobs, in addition to an integrated job management system and modern call handling technology.
SCS estimates that once Consilium's solution is fully implemented it will generate overall quantifiable savings of over 300,000 per annum.
