Public Sector Roundup: Licensing for open content
Eduserv calls for museums to properly licence their content, Bucks fire service uses e-forms on mobile devices and Falkirk boosts complaints management.
Content licences for education and museums
Some 40 per cent of organisations surveyed were unfamiliar with open content licensing, the survey found.
Jordan Hatcher, a legal consultant at opencontentlawyer.com and principal researcher on the study, said: "Placing digital materials online without licensing information doesn't make resources accessible for the public. Open licences are a way, when appropriate, for the cultural heritage sector to ensure their online resources can be easily and legally accessed. Without clear licensing information, students, teachers, artists and other members of the public cannot be sure whether they're able to use the resources for their own websites and other projects without violating the law."
Handheld e-forms for fire service
Buckinghamshire Fire and Rescue Service
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"Enabling our staff to complete forms on the move cuts down the admin and removes the reams of paper we currently rely on throughout the process," said Station Manager Doug Gruchy.
The service has also implemented a new back office portal and server, to allow for better searching of past records.
Falkirk boosts complaints management
Head of policy and performance review at the council, Fiona Campbell, said: "Addressing the handling of complaints was very much at the forefront of our objectives as it is an area where our citizens expect efficiency and responsiveness."