Virgin Media loses disc with bank details
Virgin Media data breach sees CD with banking information of 3,000 go missing.

Virgin Media has confirmed that a member of staff has lost a disc holding the unencrypted bank details of some 3,000 customers.
While it is standard practice for the company to transport files via secure FTP, one member of staff went against this security precaution on 29 May to take a CD containing bank details, addresses and names of customers from one office to another. Unfortunately, it was lost in transit - not unlike last year's massive data loss by HM Revenue and Customs.
The member of staff is currently being "dealt with" according to a company spokesperson.
The company has notified the Information Commissioner's Office, and claimed that accounts will be closely monitored for any fraudulent activity. The company is also offering affected customers one year of free credit card protection, including placement on a fraud watchlist.
"This is an isolated incident which has affected a small number of our customers. We have been working with the Information Commissioner's Office on this matter and we are in the process of contacting all of the affected customers to ensure we meet our responsibilities and fully support them through this process," said a statement released by the company.
The Information Commissioner's Office claimed earlier this year that it had 94 reports of data breaches in just six months.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
-
CISA issues warning in wake of Oracle cloud credentials leak
News The security agency has published guidance for enterprises at risk
By Ross Kelly
-
Reports: White House mulling DeepSeek ban amid investigation
News Nvidia is caught up in US-China AI battle, but Huang still visits DeepSeek in Beijing
By Nicole Kobie
-
ISPs criticised for lenient stance on illegal downloads
News New proposals will see ISPs write to illegal downloaders, but they won't be threatened with legal action
By Caroline Donnelly
-
Virgin Media mass email blunder to be investigated by ICO
News Virgin Media botched mail-out to be probed by the Information Commissioner's Office
By Caroline Donnelly
-
Virgin Media launches malware awareness initiative
News Malware-infected customers can expect a letter from the ISP about how to fix the problem and prevent future infection.
By Tom Brewster
-
Virgin Media to cut off persistent pirates
News Virgin Media will suspend the internet connections of the most persistent illegal file sharers.
By Asavin Wattanajantra
-
Virgin Media secures more with less
News Communications giant Virgin Media has slashed its UK corporate network security costs by 30 per cent by moving to a single supplier.
By Miya Knights
-
Phorm denies report it’s losing Virgin Media
News Despite a report otherwise, both Virgin Media and BT are still on board, Phorm has said.
By Nicole Kobie