Tesco revamps workforce management

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The retail giant has signed up for new software to manage labour costs and improve customer services levels across its UK and international operations.

Tesco plans to implement new workforce management software (WFM) across its retail store estate.

The new software will be used to integrate the retailer's varying existing store formats for scheduling the work rosters of its 350,000 employees, which are spread across 13 countries.

Dave Briggs, programme manager for Tesco, said it had chosen the WFM software application from RedPrairie because it offered "the best scheduling solution that can operate across Tesco's different formats."

"By helping ensure that we always have people on hand to assist shoppers, it supports our constant effort to improve [the] customer experience. Ultimately, it will improve our business by increasing store productivity and supporting revenue growth," he added.

The new WFM system will include features to optimise Tesco's labour spend, including the areas of time and attendance, forecasting, demand planning and automated scheduling. It also offers options for staff self-service, performance dashboards with configurable alerts and computer- based training.

The deal builds on Tesco's existing investment in RedPrairie systems, which are used in other areas of the company's supply chain.

Miya Knights
Miya Knights

A 25-year veteran enterprise technology expert, Miya Knights applies her deep understanding of technology gained through her journalism career to both her role as a consultant and as director at Retail Technology Magazine, which she helped shape over the past 17 years. Miya was educated at Oxford University, earning a master’s degree in English.

Her role as a journalist has seen her write for many of the leading technology publishers in the UK such as ITPro, TechWeekEurope, CIO UK, Computer Weekly, and also a number of national newspapers including The Times, Independent, and Financial Times.