RSC gets 21st century comms
The world famous theatre company is installing new IP telephony systems to connect its multiple sites and handle higher volume ticket sales.


The Royal Shakespeare Company (RSC) has signed a six-figure deal for an undisclosed sum to install a new internet protocol (IP) based network as part of as part of 112.8-million development project of new and existing Stratford-Upon-Avon sites.
More than 75 per cent of the RSC's box office ticket sales are handled by its call centre operations, where the new telephony systems will enable it to deal more easily with peaks in demand such as the busy summer period - and manage capacity across multiple sites.
Its 700-strong workforce are spread across its main Stratford campus and sites across the country, including offices in London's West End and rehearsal rooms in South London.
The IP networked telephony system, based on Avaya Communications Manager Server and Gateway technology, will provide centralised control of a virtual communications campus for all the UK sites using one main server.
And, based on the RSC's exiting data network infrastructure, the introduction of new voice over IP (VoIP) capabilities will cut costs, essentially enabling voice calling for free.
The RSC is working with IT integrator, CCT to roll out the new telephony platform. The project will be carried out in phases and users will be migrated onto the new platform as they relocate as a result of the redevelopment work, which includes the reconstruction of the Royal Shakespeare Theatre, due for completion in 2010.
"In this period of massive redevelopment, maintaining communications is absolutely critical to the success of the company," said Chris O'Brien, the RSC's head of IT.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
A 25-year veteran enterprise technology expert, Miya Knights applies her deep understanding of technology gained through her journalism career to both her role as a consultant and as director at Retail Technology Magazine, which she helped shape over the past 17 years. Miya was educated at Oxford University, earning a master’s degree in English.
Her role as a journalist has seen her write for many of the leading technology publishers in the UK such as ITPro, TechWeekEurope, CIO UK, Computer Weekly, and also a number of national newspapers including The Times, Independent, and Financial Times.
-
Putting small language models under the microscope
ITPro Podcast The benefits of small language models are undeniable – but they're no silver bullet
By Rory Bathgate
-
CyberOne appoints Microsoft’s Tracey Pretorius to its advisory board
News The threat intelligence leader will provide strategic guidance to CyberOne’s executive team
By Daniel Todd
-
MI5 and FBI warn businesses over mass Chinese IP theft
News The security services urged organisations to consolidate security practices and approach Chinese business relationships with caution
By Rory Bathgate
-
IBM sues LzLabs for alleged patent infringement
News The Swiss-based company is also alleged to have swindled IBM's trade secrets to reap profits
By Praharsha Anand
-
FTC sues to block Nvidia's Arm acquisition
News Deal for the UK-based chipmaker is now subject to an administrative trial in August 2022
By Bobby Hellard
-
UK universities join forces to create startup investment group
News Leeds, Manchester and Sheffield universities form 'Northern Gritstone' to fund businesses borne from academic research
By Bobby Hellard
-
UK watchdog says Facebook's Giphy acquisition may stifle competition
News The CMA says the deal may limit market access to a popular service
By Bobby Hellard
-
Trump pardons convicted ex-Google engineer Levandowski
News Driverless car expert "grateful for the opportunity to move forward" after his 18-month prison sentence is nullified
By Bobby Hellard
-
Ex-Uber exec accused of stealing IP secrets to found London tech startup
News Lawsuit claims former exec stole trade secrets from a US-based logistical firm
By Bobby Hellard
-
Google caught 'red-handed' lifting lyrics data
News The tech giant has denied any wrongdoing but Morse code hidden in song lyrics says otherwise
By Bobby Hellard