Capita wins £60 million NHS web contract
After speculation over who would take over public digital health services from Dr Foster Intelligence, the outsourcer has signed a £60-million, three-year deal.


The Department of Health (DoH) has signed a key outsourcing deal in support of its delivery and communications strategy.
Tipped as the preferred bidder this summer, Capita has this week signed a contract with the department for the delivery and development of the National Health Service (NHS) Choices digital information service.
NHS Choices is the agency's web site for communicating with the public, carers and other healthcare, health improvement and social care stakeholders.
It was established through supplier Dr Foster Intelligence a joint venture between the firm Dr Foster and an NHS body which was criticised following unfair negotiations that ignored treasury guidelines.
But the contract signed with Capita will take over from Dr Foster Intelligence to host NHS Choices, as well as provide technical and content development for the next three years.
At the time Capita was named as the preferred bidder, the contract was thought to be worth some 60 million.
Gary Ashby, Department of Health Programme Director of NHS Choices stated: "Our partnership with Capita will ensure that the development of the NHS Choices digital service will continue to fulfil the NHS Choices vision."
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
He added that NHS Choices would lie at the heart of a "new relationship between the NHS and the communities it serves empowering people to make informed decisions about health and care".
Capita has stated the contract will deliver more efficient access to health education and self help services, capitalising on its growth in visitor numbers of 35 per cent this year.
A 25-year veteran enterprise technology expert, Miya Knights applies her deep understanding of technology gained through her journalism career to both her role as a consultant and as director at Retail Technology Magazine, which she helped shape over the past 17 years. Miya was educated at Oxford University, earning a master’s degree in English.
Her role as a journalist has seen her write for many of the leading technology publishers in the UK such as ITPro, TechWeekEurope, CIO UK, Computer Weekly, and also a number of national newspapers including The Times, Independent, and Financial Times.
-
Women show more team spirit when it comes to cybersecurity, yet they're still missing out on opportunities
News While they're more likely to believe that responsibility should be shared, women are less likely to get the necessary training
By Emma Woollacott
-
OpenAI's new GPT-4.1 models miss the mark on coding tasks
News OpenAI says its GPT-4.1 model family offers sizable improvements for coding, but tests show competitors still outperform it in key areas.
By Ross Kelly
-
NHS leaders are keen to adopt new digital tools, but IT can't solve problems on its own
A survey of healthcare decision-makers finds they believe IoT devices and electronic health recording could help them reach more patients quicker
By Emma Woollacott
-
How a paperless approach cut wasted staff hours at Bradford Teaching Hospitals Trust
Case study Through DrDoctor’s digital portal for patient appointments and advice, the Rheumatology team at Bradford Teaching Hospitals NHS Foundation Trust has dramatically cut
By Peter Ray Allison
-
Healthcare’s next chapter
whitepaper Revolutionizing how you care with EPR experts you can trust
By ITPro
-
How digital experience management helped an NHS trust improve productivity
Case study Princess Alexandra Hospital NHS Trust used digital experience management to cut device failure and restore time to clinicians
By Rene Millman
-
Will the NHS Federated Data Platform transform UK healthcare?
In-depth Plans to create a data platform in partnership with the private sector could revolutionize NHS treatment, but concerns over data privacy and security are festering
By Jonathan Weinberg
-
NHS IT issues costing doctors more than 13 million hours annually
News Doctors warn that ageing IT infrastructure is impacting patient care and clinical outcomes
By Ross Kelly
-
Automation is helping the NHS clear its patient backlog, but not as quickly as expected
Analysis The healthcare service's big bet on robotic process automation is making 'impactful' but slow progress
By Connor Jones
-
DHSC sets out ambitious targets for NHS App by 2023, beyond
News Ongoing NHS digitisation efforts will form backbone of the new system
By Rory Bathgate