Focus on… Retail technology
As part of series of special reports, we take a look at how technology is changing the face of retail.

Technology is increasingly a major part of all businesses, and it's especially important for retail.
Having the right tech at point of sale can speed up transactions, while CRM systems can help figure out what customers really, really want from their favourite shops.
As well as a cheatsheet on CRM which has many different meanings depending on who you ask - we also take a quick look at some of the most interesting technologies in retail today.
If you're looking to see what the rest of the retail world is up to, we've got a case study on New Look's retail expansion plans, and we spoke to global giant Tesco about its security processes.
Retail news round-up
British retailers can learn lessons from US identity hack
Researchers look to retail to predict security threats
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New GM cars to be auctioned on eBay
Online retail sales growth to dip in late 2009
Brits want e-retailers to be responsible for security
E-commerce sales growth slowing
Microsoft to hit the high street with stores
Internet users have trust issues about shopping online
Photos: Lenovo's 3D virtual retail gaming engine
Gartner: CDs are dead, long live downloads
Pret to roll out contactless payments
Shopping centre unveils major IP investment
Ryman tackles loss with stock audit software
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Cheap cyber crime kits can be bought on the dark web for less than $25
News Research from NordVPN shows phishing kits are now widely available on the dark web and via messaging apps like Telegram, and are often selling for less than $25.
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Preparing for peak: How customers purchased during peak
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How Crew Clothing went mobile to turn around a struggling business
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Why you should invest in your CRM system
Sponsored A unified and better integrated service can boost efficiency, digital transformation and customer experience
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How to boost ROI from your CRM system
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Twilio tackles 'crucial' customer retention with trio of platform upgrades
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Mastering retention
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How customer relationship management (CRM) can help your business
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Microsoft announces Teams chat integration for Dynamics 365
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By Daniel Todd Published