Online shoppers spent nearly £4 billion in August
Clothing and electrical retailers are reaping the benefits of offering good online shopping experiences, according to the IMRG/Capgemini Sales Index.

British shoppers spent 3.8 billion online last month - a 16 per cent rise on spending in August last year.
Although overall month-on-month sales dipped by 10 per cent, this was close in line to seasonal trends from previous years, according to the latest IMRG/Capgemini Sales Index .
The clothing sector, which was down from July's sales like most other sectors, still performed well, with spending up by 16.5 per cent compared to August 2008.
It was said that the clothing, accessories and electrical sectors were doing particularly well due to improvements in the online customer experience, in addition to competitive pricing and better returns policies.
"It is no coincidence that in these sectors retailers are making the greatest strides to improve their online offer, with improved visuals, enhanced product information, more convenient delivery and return models and an increasing use of web 2.0 techniques," said Mike Petevinos, head of consulting for retail at Capgemini UK, in a statement.
Tina Spooner, director of information at IMRG, added that the annual growth in the online retail market showed it was withstanding the challenges of the economic downturn, and would reap the benefits during the Christmas period.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
-
Women show more team spirit when it comes to cybersecurity, yet they're still missing out on opportunities
News While they're more likely to believe that responsibility should be shared, women are less likely to get the necessary training
By Emma Woollacott
-
OpenAI's new GPT-4.1 models miss the mark on coding tasks
News OpenAI says its GPT-4.1 model family offers sizable improvements for coding, but tests show competitors still outperform it in key areas.
By Ross Kelly
-
Preparing for peak: How customers purchased during peak
whitepaper The online shopping trends that shaped the parcel delivery experience during the busiest time of the 2022 calendar
By ITPro
-
How Crew Clothing went mobile to turn around a struggling business
Case Study Mobile sales tech unleashed a tide of change, buoying further growth across the UK coast-inspired casualwear chain
By Fleur Doidge
-
Going contactless with shoppers in a post-COVID world
Whitepaper Retail guide
By ITPro
-
Leanpath’s new tools help reduce food waste and costs
News Impact Suite uses automated action plans to help kitchens address food waste issues
By David Gargaro
-
How web retailers cope with the demands of the holiday season
In-depth Christmas, New Years, Boxing Day, January sales… How can web retailers meet the demands of seasonal peaks in sales?
By Ingrid Fadelli
-
Retailers start Black Friday early to avoid system outages
News Many online retailers have learnt from the mistakes of last year by launching sales weeks or even months early
By Clare Hopping
-
Amazon's drone delivery might track customer location info
News The service will use a person's smartphone data to find them and deliver even if they are not in a static location
By Clare Hopping
-
Cook deploys Qlik to track Christmas sales
News Homemade food retailer uses visual analytics to react faster to customer demand
By Joe Curtis