Google fixes Gmail bug
A glitch in Gmail infuriated users this week, sending single emails out numerous times.


Google has addressed a bug in Gmail, which led to multiple emails being sent out from accounts by mistake.
The bug came to light earlier this week when Google's forum became awash with complaints, claiming messages sent out once were arriving over and over again into recipient's inboxes.
One poster wrote: "My company is on Google Apps and we are having this issue big time, it is about to start costing us business... We can't afford to have our staff communicating with our clients in this manner. Google Apps has been nothing but a disaster for us."
However, Google claimed to have fixed the issue in just a few days, with its Apps Status Dashboard showing all was well with the email service.
"No more duplicate emails should be going out at this point and new messages you send out now should not be affected by this issue," wrote Google employee MrEvan on the forum.
He claimed the last duplicate email should have gone out at 10:27pm Pacific Time last night (6:30am BST).
MrEvan added: "I too have friends and professional contacts and absolutely understand the value of those relationships and how it could be very frustrating to have bothered some of those folks unintentionally."
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
"While I can't take the messages back with some sort of magical Undo Send, I totally sympathise with your situation. Please understand that the Gmail Team has worked tirelessly to investigate this issue and get it solved for you."
IT PRO contacted Google for more details on why the flaw occurred, but it had not responded to our request at the time of publication.
Jennifer Scott is a former freelance journalist and currently political reporter for Sky News. She has a varied writing history, having started her career at Dennis Publishing, working in various roles across its business technology titles, including ITPro. Jennifer has specialised in a number of areas over the years and has produced a wealth of content for ITPro, focusing largely on data storage, networking, cloud computing, and telecommunications.
Most recently Jennifer has turned her skills to the political sphere and broadcast journalism, where she has worked for the BBC as a political reporter, before moving to Sky News.
-
Meta just revived plans to train AI models using European user data
News Meta has confirmed plans to train AI models using European users’ public content and conversations with its Meta AI chatbot.
By Nicole Kobie
-
AI is helping bad bots take over the internet
News Automated bot traffic has surpassed human activity for the first time in a decade, according to Imperva
By Bobby Hellard
-
Google Workspace is getting a Gemini makeover – but prices are going to increase
News The new pricing structure may help Google boost competition with Microsoft
By George Fitzmaurice
-
Google confirms Gmail is “here to stay” amid speculation over plans to scrap the email service
News Claims that Google plans to sunset Gmail were a hoax, so there's no need to panic
By Ross Kelly
-
Google Workspace Review: A simple aesthetic with productivity in mind
Reviews From free to enterprise, Google’s ever-popular productivity suite has a range of tiers and functions for all sizes of business
By Ross Kelly
-
CloudHQ fully integrates Gmail with Google Sheets
News Users can bulk export email text to Google Sheets, Excel, or CSV files
By Praharsha Anand
-
Gmail for G Suite becomes a hub for corporate communications
News Everything you need is now on one page, but it may get overwhelming
By Justin Cupler
-
How to share your Google Calendar
Tutorials Follow these easy steps to share your Google Calendar with family, friends or team members
By Sarah Brennan
-
Gmail introduces new features to makes personalizing your inbox easier
News G Suite customers will see the Quick Setting feature starting June 2020
By Susan Johnson
-
How to delete a Gmail account
In-depth Our step-by-step guide on how to close your Google email account for good
By Jane McCallion