The Wellcome Trust has saved more than 600,000 by implementing cloud services.
The charitable foundation, which studies human and animal health, has announced a partnership with ServiceNow. This will provide automated IT management based on ITIL v3 processes for its facilities.
ServiceNow delivers IT management software through a Software as a Service (SaaS) model from its own public cloud. Charging on a subscription fee basis, the company claims to offer just under 20 native applications, with the promise of new features at least three times a year.
The main goals of the Trust when moving to the cloud were to improve customer service, ramp up the speed and quality of service delivery and lower costs, meaning cash could go back into research rather than on IT systems.
Yet, it claimed to have found even more benefits from the partnership, such as an implementation of a configuration management database to keep a closer eye on the infrastructure in-house and IT account managers becoming single points of contact, rather than elongated processes to get problems fixed.
"Our work has already delivered measurable cost-savings in excess of 600,000," said Mark Bramwell, head of IT for the Wellcome Trust.
"As we run IT operations more efficiently, these savings allow our organisation to dedicate more funds towards its research programs in helping to progress advancements and tangible improvements in health."
IT Pro's sister title Cloud Pro contacted the Trust to find out more about where the cost savings had come from but it hadn't responded at the time of publication.
