Mobility
The service now has apps for iPhone and Android devices. This gives you the ability to access and open files backed up from client systems. The files are arranged by general file type, music, photos, videos and documents, for example. These are handy apps but neither gives you the ability to upload files from a smartphone or indeed the ability to backup data from these devices. Also, the apps do not give you any admin features, so the only way to manage backup in your organisation is through the desktop web-based console.
Support for the service has long been a thorny issue with users in the past complaining about the inability to reach a technical support person. We tried the support and were able to get through to support without a long wait and had our problem fixed promptly. We hope this is a good sign and this means that a longstanding issue with support has finally been addressed.
Conclusion
Overall, MozyPro makes for an affordable and convenient option to any business that is looking for backup without having to buy requisite infrastructure themselves. The service is one of the most comprehensive out there and getting up a running is almost immediate. Once running, it really does take away the pain of backup and restoration.
Verdict
While it supports Mac and Windows, we would have liked to have seen an option for Linux. This is especially necessary for an increasing number of companies that have the OS running a number of servers within their organisations. The web console offers excellent levels of control and configuration that will suit most companies. The service is one of the best and easiest of safety nets out there and with the pay-as-you-go subscriptions, companies can test the service without making a significant financial commitment.
Windows 7, 8, 2008, Vista, XP, & 2003 (desktop/server). Mac OS X 10.7, 10.6, 10.5, & 10.4 (desktop/server).
