BlackBerry users in the UK suffered a huge headache yesterday when many found they were unable to send email due to at least one of Research in Motion's (RIM) mail servers being blacklisted by anti-spam guardian SpamCop.
The issue has now been rectified but some are worried that it may happen again.
Yesterday afternoon, several of IT PRO's readers received bounce back messages when they tried to send email from their devices to certain contacts. The reply stated that RIM's Smtp02.bis.eu.blackberry.com server had been blacklisted.
When IT PRO entered the server's details into SpamCop's database, it confirmed that the mail server in question was indeed blocked.
When approached about the problem, RIM's spokespeople claimed they believed the issue was being investigated but were unable to provide further comment or clarity as to when the problem might be resolved.
Additionally, RIM was unable to provide any details on why the situation had arisen or reassure frustrated business users that this issue would not become a regular occurrence.
Following further investigation today, the server has been removed from the SpamCop blocking list (SCBL).
"The SCBL is a list of IP addresses which have transmitted reported email to SpamCop users, which in turn is used to block and filter unwanted email," according to SpamCop's site.
"The SCBL is a fast and automatic list of sites sending reported mail, with a number of report sources, including automated reports and SpamCop user submissions. The SCBL also quickly and automatically delists these sites when reports stop."
A large number of businesses use SpamCop to weed out unwanted junk mail from their communications infrastructure. An equally large number of business users rely on their BlackBerry, resulting in a serious conflict of interests.
Last month, research from YouGov and T-Mobile found that 40 per cent of BlackBerry users felt that their ability to rapidly respond to emails enhanced customer relationships.
Nine out of 10 users also cited the devices as a saviour when they found themselves in potentially awkward business situations.
-
Why keeping track of AI assistants can be a tricky businessColumn Making the most of AI assistants means understanding what they can do – and what the workforce wants from them
-
Nvidia braces for a $5.5 billion hit as tariffs reach the semiconductor industryNews The chipmaker says its H20 chips need a special license as its share price plummets
-
Microsoft to end Client Access Rules support in Exchange Online by 2023News The deprecation process will begin as early as October 2022, according to reports
-
Microsoft blocking Tutanota users from Teams registration, claims fix unfeasibleNews Tutanota claim this is an antitrust issue, as the company shares the problem with the public
-
BBX BlackBerry Server brings security ruckus for CIOsNews Working with the new BlackBerry Server, BBX will secure enterprise data and provision enterprise apps without blocking consumer apps.
-
Royal Bank of Scotland in Anonymous crosshairsNews Anonymous targets a host of companies as part of its Operation Green Rights campaign.
-
Anonymous claims US military email theftNews The hacktivist group says it took over 90,000 emails from US military personnel.
-
Websense Triton Security Gateway Anywhere reviewReviews Websense's TSGA claims to be the first unified solution for web, mail and data security that doesn’t rely on any third party components. It goes even further by amalgamating on-premises and cloud scanning in the same product, but is it too good to be true? Dave Mitchell finds out in our review.
-
Celestix MSA 3200i reviewReviews Microsoft has replaced its venerable ISA Server with Forefront TMG 2010 and Celestix delivers it as a complete plug-and-go security appliance. Read this exclusive review of the MSA 3200i to see if it is a more sensible alternative to buying and installing TMG yourself.
-
Scottish legal firm finds joy with cloud-based emailNews Freedom of information requests are to become much less of a pain for a Scottish law firm.
