Lenovo and Apple top reliability poll
Brand name laptops win reliability survey but Dell and Gateway have cause for concern

A study of over 20,000 support calls has shown that Apple and Lenovo make the most reliable laptops.
Computer support agency Rescuecom studied the call data from its centres and cross referenced it against the market share of brands in different US locations. The results on a weighted index showed Lenovo the winner at +243, Apple at +201 then HP at +12, Dell at +4 and Gateway at -12.
"When people purchase computers they want to know about reliability," said David A. Milman, founder of Rescuecom.
"Whether it's due to hardware quality or vendor customer support, clearly Lenovo and Apple are well ahead of their rivals."
None branded hardware scored lowest in the study with just -16.
Gartner's last estimate of US computer market share for the second quarter of 2006 puts Dell at 30.7 per cent, HP at 17.9 per cent with Apple and Lenovo at around four per cent apiece.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
-
Third time lucky? Microsoft finally begins roll-out of controversial Recall feature
News The Windows Recall feature has been plagued by setbacks and backlash from security professionals
By Emma Woollacott Published
-
The UK government wants quantum technology out of the lab and in the hands of enterprises
News The UK government has unveiled plans to invest £121 million in quantum computing projects in an effort to drive real-world applications and adoption rates.
By Emma Woollacott Published