Nearly three-quarters of organisations have a digital transformation strategy in place or are actively working on one to better serve the digital-native demographic and meet customer expectations for seamless, anytime, anywhere interactions. With so many people working remotely, organisations around the globe accelerated their focus on digitising business processes, including signing agreements and other business-critical forms.
But obtaining signatures is only one piece of a multi-step customer interaction. To truly give customers, citizens, employees, and partners a seamless digital experience, organisations need to think past the signature and consider how to make the end-to-end interaction as fast and frictionless as possible. This involves reimagining information collection and continuing valuable conversations after the signature happens.
