Delivering high-quality customer service has always been a top priority for businesses. In today’s landscape, companies compete with each other by offering personalized experiences.
This book explores how business leaders can blend traditional customer service technology with customer operations philosophy to create a seamless journey that integrates service engagement, operations, and delivery.
The topics covered in this asset include:
- Digital workflows and their game-changing impact on customer service
- Barriers to delivering products and services to millennials and other customer segments
- How to successfully connect front, middle, and back offices
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