Gone are the days of relying on email and phone calls for customer communication. In today's fast-paced world, adapting to new channels is essential. WhatsApp has emerged as the dominant force, with 80% of respondents using it regularly for instant messaging and video calls (Statista, November 2022).
To make sure you don't miss out on customer engagement, it's important to be on WhatsApp. With 3CX, you can seamlessly integrate WhatsApp, allowing you to connec with your customers on their preferred platform.
Variety of communication options
The WhatsApp integration will be easy if you’re already familiar with the free 3CX Live Chat service. Besides offering your customers a variety of communication options, including text-based chat, integrated Facebook messages, or voice and video calls using WebRTC, you can now also engage with them on WhatsApp.
When a message comes in, any team member can respond using 3CX, and their reply will appear in the customer's preferred platform, whether it's Facebook Messenger, Live Chat, or WhatsApp. And if necessary, you can easily convert text conversations into voice calls. This is free for both you and your customers.
One central hub – 3CX Web Client
Unlike other solutions that require separate monitoring and management for each channel, 3CX offers one central hub for calls, live chat, WhatsApp, and Facebook integration – the 3CX Web Client.
Your team can handle customer queries from one platform, removing the need to switch between apps. Plus, you'll have a centralized record of all chat conversations. The integration goes even further by allowing you to integrate with popular CRM software like Freshdesk, Salesforce, Microsoft Dynamics, Microsoft 365, HubSpot, Zendesk, and others.
With automatic WhatsApp message assignment, you can distribute incoming messages among a group of agents, ensuring quick responses. Track response times with SLA and generate reports to monitor SLAs, reply times, and agent performance.
Free forever
If this is all starting to sound expensive, then fear not. 3CX is trusted by over 350,000 companies and offers a solution for businesses of all sizes. If you have ten or fewer users, you can get 3CX free. For free. Forever. And that includes WhatsApp integration!
If you require additional features, like call and chat reporting, 3CX Small Business (SMB) is available from only £175 per year (exc VAT). If you're a larger business, you can try 3CX risk-free by visiting the 3CX website and signing up – no upfront payment or credit card is required.
How to configure WhatsApp
If you already have a 3CX account, then you only need one thing to integrate WhatsApp: a WhatsApp Business account. If you’re a small business, then setting this up is as simple as downloading the WhatsApp Business App and following the instructions. Find out everything you need on the WhatsApp Business website.
With your WhatsApp Business account in place, you can follow the clear step-by-step instructions provided on 3CX Website.
Four ways customers can contact you using 3CX
- 3CX Talk: Customizable clickable links that allow customers to call individual extensions, ring groups, or call queues directly from their web browser, free of charge.
- Website Live Chat: Enable conversations with customers through a live chat feature on your website. Easily transfer conversations to other agents for specialized assistance.
- WhatsApp: Leverage the power of WhatsApp as over 175 million people reach out to businesses daily through the platform. Let your customers contact you on WhatsApp too.
- Facebook: Integrate Facebook messaging into your 3CX interface, allowing you to send and receive customer messages seamlessly across multiple platforms.
With these four options, you can provide excellent customer service and connect with your audience more effectively.
