Today, Infosys launched its new cloud-powered and cognitive-first Live Enterprise Application Management platform to help organizations make their application management more agile and intelligent.
“Enterprises operate in an increasingly complex world disrupted by new digital technologies that throw up opportunities and threats from unexpected places. The challenge is to be able to sense, respond quickly, frequently and almost instinctively, after analyzing them like living creatures do. This is the vision driving the Live Enterprise – the organization that is always ready for what's next,” said Infosys.
The new end-to-end, open managed services platform for application management will add immense value to enterprises by:
- Setting up a business command center to act as the digital brain, unifying and analyzing input from disparate IT tools and processes to drive zero-touch, zero-latency IT support and maintenance services
- Probing for insights and root causes of process friction, poor experience and disruptions, to build sentient and seamless experience journeys
- Applying conversational AI and cognitive automation to enable self-service and improve the efficiency and reliability of agile operations
- Taking a business process KPI-led view of operations aligned with business objectives
Armed with Infosys Cobalt’s cloud capabilities, the Live Enterprise Application Management platform allows organizations to run their IT portfolios as smart engines that will drive intuitive decisions, build responsive value chains and deliver perceptive experiences. The platform also allows application management services (AMS) teams to make swift decisions, optimize operations and prevent disruptions.
"We selected Infosys, based on the promise of efficiencies that the Live Enterprise Application Management Platform brings for the digital transformation of Tyson Foods' enterprise value chain. The speed and scale of new technology presents a huge opportunity for us and we are keen to drive a more rapid embrace of technology to sharpen our competitive edge," said Doug Kulka, vice president, IT Delivery as a Service, Tyson Foods.
Infosys’ new platform also allows enterprises to enjoy the Infosys partner ecosystem’s benefits, including off-the-shelf ITSM and ITOM products and enterprise-grade open-source software.
"Our clients are looking to create the enterprise IT and application landscape they need to respond to disruptive opportunities and threats coming their way in an increasingly complex digital world. Infosys Live Enterprise Application Management Platform is helping them reimagine their application management strategy and realize their vision of a sentient, responsive enterprise," said Shaji Mathew, executive vice president, Infosys.
