Cisco has invited workforce management software provider Teleopti to join its Cisco SolutionsPlus programme, meaning the company's products will now be available as add-ons to Cisco’s offerings.
Teleopti’s WFM Cloud specifically will enable businesses to understand how they can improve their efficiency through their workforce, monitoring performance and improving employee satisfaction, benefitting both the organisation as a whole and the individual employees.
Now it's available via Cisco’s SolutionsPlus catalogue, interested customers can procure and manage the cloud-based software directly through their networking partner.
“At Cisco, we want to offer our customers choices, and also help them move with the market to increasingly more integrated solutions and cloud services through an open, integrated ecosystem,” Vasili Triant, general manager and vice president of customer care at Cisco said.
“With the addition of Teleopti WFM Cloud to the SolutionsPlus program, our partners and customers now have direct access to a best-of-breed WFM solution from a company with years of proven success deploying WFM in the cloud, both in local markets and across the globe.”
Cisco and Teleopti have a history of collaboration. However, this is the first time customers will be able to buy its WFM cloud directly from the company.
“Our listing on the SolutionsPlus program is recognition that together Teleopti and Cisco can ensure transformative WFM solutions providing value and efficiency combined with a remarkable customer experience worldwide,” Olle Düring, CEO at Teleopti added.
“Organisations using Teleopti’s workforce management solution see the positive work-life benefits for their staff and research studies show that Teleopti customers are 23% more efficient than other contact centers.”
