May rundown: Google Cloud’s nightmare and OpenAI’s ambition
After a pension fund had its entire cloud subscription deleted by accident, experts say enterprises should plan for the unthinkable


One of the most unexpected things to happen in May was a sudden outage at the Australian pension fund UniSuper.
After days of confusion and concern that the fund may have been hit by a cyber attack among its customer base, it emerged that Google Cloud had accidentally deleted UniSuper’s entire cloud subscription. We dive into what lessons businesses can learn from this freak event.
Also in May, OpenAI trumpeted its goal to unlock so-called artificial general intelligence (AGI) through new advancements. But is such a thing even possible, and who would it benefit?
Highlights
“This is obviously something that is a nightmare scenario for any company. But in fairness to both UniSuper and Google Cloud, it was rectified fairly quickly. I can imagine there were a few people at Google Cloud and both UniSuper that were scrambling and tearing their hair out for several hours over this.”
“In our coverage of the story, we spoke to a few people in the industry who emphasize the importance of multi-cloud. It’s something that's been really growing in importance at enterprises over the last couple of years, the ability to mix and match cloud providers and hedge your bets in that regard.”
“Sam Altman, towards the end of last month revealed that they've started trainingit's next frontier large language model. Think the way that OpenAI described it was – to quote – ‘bring us to the next level of capabilities on our path to artificial general intelligence’, which sounds equally exciting and ominous.”
Footnotes
- Google Cloud blames “combination of rare issues” for customer's mysterious outage
- ‘Multi-cloud all the way’: Why Google Cloud’s UniSuper fiasco shows you shouldn’t rely on a single cloud provider
- What is 'multi-cloud by design'?
- What is multi-cloud?
- Everything you need to know about GPT-4o, including pricing, features, and how to get access
- OpenAI says it’s charting a "path to AGI" with its next frontier AI model
Subscribe
- Subscribe to The IT Pro Podcast on Apple Podcasts
- Subscribe to The IT Pro Podcast on Spotify
- Subscribe to the IT Pro newsletter
- Join us on LinkedIn
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives

Rory Bathgate is Features and Multimedia Editor at ITPro, overseeing all in-depth content and case studies. He can also be found co-hosting the ITPro Podcast with Jane McCallion, swapping a keyboard for a microphone to discuss the latest learnings with thought leaders from across the tech sector.
In his free time, Rory enjoys photography, video editing, and good science fiction. After graduating from the University of Kent with a BA in English and American Literature, Rory undertook an MA in Eighteenth-Century Studies at King’s College London. He joined ITPro in 2022 as a graduate, following four years in student journalism. You can contact Rory at rory.bathgate@futurenet.com or on LinkedIn.
-
The unseen risk in Microsoft 365: disaster recovery
Businesses that assume they’re covered for data backup could come unstuck in a time of crisis
-
Anthropic CEO Dario Amodei's prediction about AI in software development is nowhere nearly to becoming a reality
News In March, Anthropic CEO Dario Amodei claimed up to 90% of code would be written by AI within six months – his prediction hasn't quite come to fruition.
-
Google Cloud introduces ‘no-cost’ data transfers for UK, EU businesses
News Google Cloud's new Data Transfer Essentials service will allow enterprises to transfer data to alternative providers at no extra cost.
-
Google strikes big win with $10 billion Meta cloud deal
News As Meta continues its AI drive, the company is looking outside for the necessary infrastructure
-
Is AWS' cloud dominance waning? New stats show the hyperscaler's IaaS market share is decreasing while Microsoft and Google record gains
News AWS maintained its lead in the IaaS market last year, but its share decreased while Microsoft and Google recorded gains.
-
US companies dominate the European cloud market – regional players are left fighting for scraps
News Synergy data shows EU providers hold just 15% of the market despite rise in AI and drive for cloud sovereignty
-
Google Cloud announces new data residency flexibility for UK firms, accelerator for regional startups
News UK-specific controls and support for up and coming AI firms is central to Google Cloud’s UK strategy
-
Turns out OpenAI is the customer behind Oracle's mysterious $30 billion cloud deal
News OpenAI has emerged as the company behind a $30 billion cloud deal with Oracle following several days of speculation.
-
Google pins weekend outage on "unexercised" feature
News Google Cloud outage impacted a wide range of customers last week after new feature wreaked havoc
-
Crayon targets mid-market gains with expanded Google Cloud partnership
News The collaboration will enable mid-market channel partners to deliver Google Cloud’s AI technologies and cloud solutions