What is the best way to get your IT team humming along in perfect harmony with itself and with the rest of the business? While collaboration is an art as well as a science, it can benefit from the right technological support too.
But what works for one size or type of IT team will not necessarily be the best solution for another. Collaboration software feature set, ease of use and design need to selected accordingly.
To break this down (the needs, not the collaboration!), we've defined three types of IT teams:
- Small: A small number of team members, but not necessarily in a small company (may be a specialized team within a larger company).
- Medium: In medium or large-sized companies, often with a need for a collaboration tool that embraces technical projects or processes as well as task scheduling and accounting for time spent.
- Large: May involve more than one level of management and/or focus on a particular methodology for getting results.
Small is beautiful, as long as your collaboration can still grow
Small IT teams often mean that team members wear several hats. The luxury of being able to add a whole new person to handle tasks is more for larger IT teams. Smaller ones may be more generalist in order to compensate for this lack of resource granularity.
Collaborate on IT Team Resource Planning with AtTask
The collaboration approach of AtTask suits many smaller IT teams. It offers intuitive collaboration together with work management functionality. This means less investment in time and effort by the people using them. Yet AtTask can also accommodate growth in team size, handling larger groups and, thanks to its user-friendliness, the rest of an organization too.
Key features of AtTask for small IT teams include:
- Team Collaboration
- Help Desk & Issue Tracking
- Team Builder
- Workflow Rules Engine
- Process Improvement
AtTask also offers project management, dashboards and reporting, and resource and time management.
There are of course collaboration solution alternatives to AtTask for the small IT team.
Wrike also emphasizes effectiveness through an intuitive approach. Users can collaborate using a mechanism that most people today know very well: email. Using Wrike, IT team members can generate to-do items or project updates directly from email messages. Onboarding can therefore be kept simple and speedy.
Podio also offers flexibility for IT teams to define how they want to collaborate and progress together. It adds instant messaging and video chat capability, as well as calendaring with Google Calendar.
Pricing: Pricing just for collaboration for AtTask is on request; otherwise, collaboration and work management is quoted at $30 per user/month. Wrike and Podio both offer free plans for up to five users. Wrike pricing for five users then starts at $49/month, while Podio pricing is $9 per user per month.
Medium-sized IT teams and the social dimension
As IT teams grow from small to medium or bigger, several things can happen:
- Team members become more specialized technically
- Overall communication becomes more of a challenge
- There is a greater need for central tracking of time and money spent on IT projects or activities.
Clarizon combines Collaboration and Enterprise Social Networking for IT Teams
Clarizen targets a combination of well-organised work management and team social networking. Although team members may now be experts in specific IT domains, they need to know where they fit in to the overall team objectives and how their actions affect those of their teammates. The answer from Clarizen is to provide:
- Collaborative planning.
- Issue tracking.
- Document sharing
- Real time team updates.
- Time, task, resource, budget and billing management
For the medium-sized IT team, alternative solutions include Projectplace and LiquidPlanner.
Projectplace offers cloud project collaboration tools that include real time collaboration, conversation feeds, meeting management, and online meetings. It also includes tools for more specialized IT team collaboration on projects with burn-up charts (a typical feature of rapid IT development cycles) and swim lanes' to show workloads and responsibilities for each team member.
LiquidPlanner comes with built-in collaboration, including its Workspace Chatter function. This feature gives individual IT team members the ability to post status updates on projects or processes. Chatter can be automatically attached to tasks to help create a living project plan, fostering collaboration and a sense of teamwork.
Pricing: Clarizen quotes pricing from $29.95 per user/month, while the LiquidPlanner 'Standard' plan is from $29 per user/month and Projectplace (also has a free plan) is also from $29 per user/month.
