BT has apologised to customers following an incident that left some subscribers without email for several days.
According to the telco, only a "minority of customers" were affected by the outage, caused by a technical error, that left them unable to access BT Mail for a number of days.
A spokesman for the company told IT Pro that it was advised by their email partner Openwave Messaging that there was a problem with migration on Saturday night, "which meant that a minority of BT's customers would have seen an error when trying to log in and were unable to access their email".
"These customers were also unable to receive any emails into their mailbox during the period. Openwave Messaging has advised that some emails may have not have been received or been lost during the period of affected service," he added.
The spokesman said that access now been restored for all customers and "if any customers are still be experiencing issues it may be because they haven't cleared their cache".
It gave a web link to instructions on how to clear the cache in order to get the service back up and running for punters. Should customers still have problems, BT asked them to contact it via its online form.
BT has been trying to move its email from Yahoo Mail to BT Mail since last year. The migration of millions of accounts has not gone smoothly.
The firm has also had to deal with a major outage that prevented millions of users from visiting certain websites, including BT's own customer service hub, thanks to a DNS error. The telco was once again forced to make an apology to customers.
-
Equinix acquires BT's Irish data centers in €59 million dealNews As BT moves to an asset-light business model, Equinix looks to expand
-
BT just extended the PSTN switch-off deadline — here’s what you need to knowNews BT described the move as a “revision”, citing a series of improvements to the wider PSTN switch-off programme
-
BT misses key Huawei kit removal deadline, but the telco is “almost over the line”News BT is still reliant on non-compliant Huawei equipment for 2G and 3G services
-
BT partners with HPE to deliver new global managed LAN service
News The latest collaboration combines BT’s connectivity expertise with HPE Aruba Networking’s latest LAN solutions
-
Making the switchWhitepaper Realise the benefits of IP technology ahead of the digital ‘switch-on’
-
BT and OneWeb succeed in "game changer" satellite connection trialNews Smaller businesses in rural areas could benefit from improvements to backhaul services using satellites, with speeds increasing by an order of magnitude
-
BT, Nokia crack four carrier aggregation on a 5G network in first for EuropeNews The breakthrough marks the first successful use of such technology on a live network, and could lead to dramatic network improvements
-
Podcast transcript: Why is email still a thing?IT Pro Podcast Read the full transcript for this episode of the IT Pro Podcast
