Lenovo is set to launch a new service offering businesses 24-hour priority hardware support, as well as new ThinkPads.
The company unveiled Lenovo Premier Support Plus, a new service offering direct contact with company technicians at any time of day to help them solve their hardware problems faster.
If employees experience problems with their device, they can quickly connect to an IT expert, said Lenovo. The service is tipped to improve customers' finances by increasing productivity and reducing downtime.
Lenovo is also providing AI-powered tools and predictive models to help IT teams monitor their hardware and any potential issues they might have, although it hasn’t detailed how this technology works.
The aim of this is to help IT teams “predict, diagnose, and prevent issues from becoming problems, thus reducing IT teams’ workload to help unlock their full innovative potential”. It’s set to provide teams with insights, alerts, and user experience scoring.
Lenovo currently has a similar support service called Lenovo Premier Support which provides companies access to technicians for hardware and software support, only available during business hours.
The new service hasn’t officially launched yet, but a Lenovo spokesperson told IT Pro it’s expected around mid-March, although this could vary by location.
Lenovo releases 13 new laptops in 2023 ThinkPad portfolio
The company has also released new hardware which it said is geared towards hybrid workers.
The ThinkPad Z13 Gen 2 and ThinkPad Z16 Gen 2 make use of the AMD Ryzen 7000 Series Processors with Windows 11 and can be equipped with a 2TB PCIe SSD to make demanding tasks easier to complete. The ThinkPad Z13 Gen 2 is set to be released in July 2023 and will be priced at €1,649 (£1,448), while the ThinkPad Z16 Gen 2 will be available from August 2023 and will start at €2,249 (£1,975).
Lenovo is also releasing the ThinkPad X13 Gen 4 and ThinkPad X13 Yoga Gen 4 with narrower bezels, targeting frequent travellers who need a better screen-to-body ratio and hybrid working features.
Both laptops can come with Windows 11 Pro and use 13th-generation Intel core processors. The X13 Gen 4 can also come with the AMD Ryzen 7000 Series Processors if needed.
Both devices will be available from July 2023. The ThinkPad X13 Gen 4 will start at €1,190 (£1,045), while the ThinkPad X13 Yoga Gen 4 will start at €1,290 (£1,133.
The company has unveiled the latest generations of the ThinkPad T series, which have had more than 20 generations since it was introduced in May 2000.
Lenovo revealed the T14 Gen 4, T16 Gen 2, and T14s Gen 4 can come with an optional 5MP camera with infrared as well as blue light display options to prevent eye strain.
The case for an accelerated device refresh cycle
Achieving a more cost-effective device lifecycle overall
The ThinkPad T14s, T14, and T16 will be available from July 2023 and will start at €1,590 (£1,396), €1,345 (£1,181), and €1,390 (£1,221) respectively.
Lenovo has also included a low blue light display option in the ThinkPad L13 Gen 4 and L13 Yoga Gen 4, which it said helps with battery efficiency. The newer releases in the L-series, such as the L14 Gen 4 and L15 Gen 4, are also able to come with up to 2TB SSD storage, double what the previous generation came with.
The ThinkPad L13 and L13 Yoga will be available from April 2023 and start at €839 (£737) and €980 (£860) respectively, while the ThinkPad L14 and L15 will be available from May 2023 and start at €775 (£680) and €755 (£663).
Lastly, Lenovo is marketing the ThinkPad E14 Gen 5 and 16-inch ThinkPad E16 for small and medium sized businesses.
The devices have a bigger display and a new keyboard and larger touchpad, and are for “value-conscious” users as they are cheaper than the premium ThinkBook options. Theycan be configured with 40GB or dual-SSD storage too.
Users can also give them a battery boost by choosing a 47Whr or 57Whr battery option if they need to use their devices on the go for longer periods of time. These laptops will be available from June 2023 and start at €770 (£676) and €780 (£685) respectively.
