Royal Caribbean picks Citrix to deploy mobile workspaces

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published 22 September 2015

Cruise line company Royal Caribbean has turned to Citrix to deliver mobile work environments to its global operatives.

The solution was created with a combination of programs. NetScaler is used to optimise the network and balance global loads, while CloudBridge accelerates application and desktop delivery for XenDesktop, thereby reducing bandwidth needs.

The solution is intended to give Royal Caribbean’s booking agents and other staff around the world fast and reliable access to customer information, used for managing guest reservations and inquiries.

Previously, this necessitated large and costly local datacentres at each call centre, but the new infrastructure has enabled the company to manage their core requirements with only two datacentres, providing tangible benefits for both efficiency and cost.

The solution also means that Royal Caribbean can rapidly upscale, equipping new call centres as and when it needs to. It claims that this new capability will allow it to be more productive and agile, with a maximum of up-time.

“Our call centres provide one of the most important sources of revenue for the company,” said Royal Caribbean Cruise Lines's Director of Infrastructure, Jeanine Graham-Bellamy.

“It is critical to provide our agents with all the information and resources our guests need, so they can answer questions and connect our customers with services efficiently and seamlessly,” Graham-Bellamy added. “Our Citrix solution combines the strengths of NetScaler, CloudBridge and XenDesktop to deliver a fast, responsive workspace to our call centre agents, helping us provide great customer service.”

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Adam Shepherd has been a technology journalist since 2015, covering everything from cloud storage and security, to smartphones and servers. Over the course of his career, he’s seen the spread of 5G, the growing ubiquity of wireless devices, and the start of the connected revolution. He’s also been to more trade shows and technology conferences than he cares to count.

Adam is an avid follower of the latest hardware innovations, and he is never happier than when tinkering with complex network configurations, or exploring a new Linux distro. He was also previously a co-host on the ITPro Podcast, where he was often found ranting about his love of strange gadgets, his disdain for Windows Mobile, and everything in between.

You can find Adam tweeting about enterprise technology (or more often bad jokes) @AdamShepherUK.

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