Samsung has been forced to withdraw the Android 4.3 update for its Galaxy S3 smartphone following a barrage of complaints from users since it dropped two weeks ago.
Problems ranging from the battery draining faster than normal to phones crashing and freezing have been reported to the South Korean phone giant since its started rolling out the Android 4.3 update. Samsung said it is investigating.
"As we are currently investigating the reported issues with Galaxy S3 4.3 Jelly Bean update, the upgrading service has been temporarily suspended," Samsung said in a statement. "We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility."
Angry users have flooded Samsung's Facebook page to criticise the botched update. Users have not only complained about random freezing and a huge battery drain, but have also flagged problems with Bluetooth Audio during playback in cars, stuttering music playback with the stock Samsung music app and wireless issues.
Galaxy S3 users have been waiting a long time for an update to their phones. The device was still running a version of Android (4.1.2) for about a year. Samsung missed out an upgrade to Android 4.2 before heading for 4.3.
Android fan blog AndroidPolice has also reported that US mobile operator AT&T has pulled an Android 4.3 update for the Samsung Galaxy S4 while it investigates other issues that have arisen with the code. Although the operator is yet to say what problems these were and when a fix would be available.
The update was supposed to bring support for Samsung's Galaxy Gear smartwatch to the device.
-
Cleo attack victim list grows as Hertz confirms customer data stolenNews Hertz has confirmed it suffered a data breach as a result of the Cleo zero-day vulnerability in late 2024, with the car rental giant warning that customer data was stolen.
-
Lateral moves in tech: Why leaders should support employee mobilityIn-depth Encouraging staff to switch roles can have long-term benefits for skills in the tech sector
-
Samsung Galaxy Book 5 Pro 360 review: Almost the perfect big-screen laptopReviews The Book 5 Pro 360 is a laptop you slowly get accustomed to, rather than one that feels right from the word go.
-
Samsung Galaxy Tab S10+ review: Possibly the best Android tablet for businessReviews With good performance, AI features and an exceptional screen, the Tab S10+ is the best Android tablet out there, if not quite the best tablet overall
-
Samsung Galaxy Tab S10 Ultra review: Samsung's big-screen tablet is an AI-powered multitasking monsterReviews The sheer size won't be for everyone, but the Tab S10 Ultra has the screen, performance, and multitasking prowess for serious work
-
Rugged goes mainstreamwhitepaper Why every business needs rugged devices to get the job done
-
Why tougher doesn’t need to mean harderwhitepaper Bridging the rugged and consumer device divide
-
Samsung reveals plans for $15bn chip research center to break semiconductor scaling barriersNews The news follows the company's proposal in July to build 11 Texas semiconductor plants worth $191 billion
-
Samsung Galaxy Z Flip 4 hands-on review: A welcome (if minor) updateFirst look Samsung’s latest foldable is appealing, but does little to stand out from its predecessor
-
Samsung Odyssey Neo G8 review: A groundbreaking display for work and playReviews The world’s first 4K/240Hz screen delivers sensational contrast and great colours, albeit for a high price
