Intel recalls Basis Peak smartwatches
The smart device can overheat, causing injuries to the wearer


Intel has recalled its Basis Peak smartwatch, because it could overheat, causing burns or blistering to the wearer.
Only 0.2 per cent of the watches are thought to be faulty, but Intel made the decision to recall them all, just to be on the safe side. It will not be replacing the watch or offering an alternative in future.
"We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren't able to develop such a solution without completely compromising the user experience," said Josh Walden, SVP and general manager for Intel's New Technology Group, in a statement posted to Intel's website. "This was a tough decision, but your safety is our top priority."
The recall affects all Basis Peak smartwatches manufactured between November 2014 and June 2016. The company is now asking anyone who bought one of the wearables to return it, along with the charger and any other accessories, in exchange for a full refund.
For those concerned they will be losing their fitness data, Intel has reassured customers it will be available until December 2016, although at that point, Intel will shut down the online services and all data will be deleted. However, owners can download their data if they wish to keep a record of their workouts.
"On behalf of the Basis Science team, I want to personally apologise for this situation. We know that many of you love using your Basis Peak watches and have made it part of your daily lives, and we are very sorry for the disruption this will cause you," concluded Walden.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives

Clare is the founder of Blue Cactus Digital, a digital marketing company that helps ethical and sustainability-focused businesses grow their customer base.
Prior to becoming a marketer, Clare was a journalist, working at a range of mobile device-focused outlets including Know Your Mobile before moving into freelance life.
As a freelance writer, she drew on her expertise in mobility to write features and guides for ITPro, as well as regularly writing news stories on a wide range of topics.
-
Bigger salaries, more burnout: Is the CISO role in crisis?
In-depth CISOs are more stressed than ever before – but why is this and what can be done?
By Kate O'Flaherty Published
-
Cheap cyber crime kits can be bought on the dark web for less than $25
News Research from NordVPN shows phishing kits are now widely available on the dark web and via messaging apps like Telegram, and are often selling for less than $25.
By Emma Woollacott Published
-
Gaining timely insights with AI inferencing at the edge
Whitepaper Business differentiation in an AI-everywhere era
By ITPro Published
-
Scaling AI from pilot to production: Maximize AI impact with HPE & Intel
Whitepaper Transform AI proof-of-concepts into full-scale implementations
By ITPro Published
-
UK supercomputer boom as HPE and Dell receive funding for new AI cluster
News The UK’s AI computing capabilities will increase by an order of magnitude in 2024
By Rory Bathgate Published
-
AI gold rush continues as Hugging Face snags $235 million from IBM
News The investment round, which brings the company's valuation to $4.5 billion, also includes Amazon, Google, Intel, and Salesforce
By Richard Speed Published
-
Why is ASUS reviving Intel’s NUC mini-PC line?
News The diminutive PC is to rise again while analysts look for the business case
By Richard Speed Published
-
Intel targets AI hardware dominance by 2025
News The chip giant's diverse range of CPUs, GPUs, and AI accelerators complement its commitment to an open AI ecosystem
By Rory Bathgate Published
-
Why aren’t factories as smart as they could be?
Whitepaper How edge computing accelerates the journey to a remarkable factory
By ITPro Published
-
Has Lenovo found the ultimate business use case for smart glasses?
Opinion Lenovo’s T1 smart glasses offer a virtual desktop that only you can see
By Bobby Hellard Published