EE says network is back after 4G outage
EE hasn't explained what's behind widespread issues


EE customers are struggling to get online after data issues hit the network.
The telecoms giant hasn't yet identified the source of the problem, but it appears to be spread across the UK. It is only affecting 4G and 3G data services, not voice.
According to Down Detector, parts of the network have been down since 8am this morning, with outages reported in Belfast, Glasgow, London and elsewhere across the country.
Frustrated users have reported seeing a message reading: "Could not connect to mobile network data. PDP authentication failure".
EE's Twitter account said: "We're aware of a data issue affecting 4G internet connectivity on some services for a few customers this morning. Voice is unaffected. We're working to fix the issue ASAP."
A spokesperson told IT Pro that full service was restored 40 minutes ago, but users are still reporting faults online. If you are still having trouble getting online, it's worth restarting your phone.
"We had a data issue affecting some internet services for some of our customers on 4G," the spokesperson said. "Phone calls and text messages were unaffected, and some internet services continued to work as usual. We apologise for any inconvenience caused."
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
Freelance journalist Nicole Kobie first started writing for ITPro in 2007, with bylines in New Scientist, Wired, PC Pro and many more.
Nicole the author of a book about the history of technology, The Long History of the Future.
-
Global cybersecurity spending is set to rise 12% in 2025 – here are the industries ramping up investment
News Global cybersecurity spending is expected to surge this year, fueled by escalating state-sponsored threats and the rise of generative AI, according to new analysis from IDC.
By Ross Kelly Published
-
Google Cloud is leaning on all its strengths to support enterprise AI
Analysis Google Cloud made a big statement at its annual conference last week, staking its claim as the go-to provider for enterprise AI adoption.
By Rory Bathgate Published
-
EE rolls out 4G across Glasgow's underground network
News The network is currently restricted to EE customers but is likely to expand in the near future
By Sabina Weston Published
-
Nokia and NASA join forces to bring 4G to the moon
News Cellular service will provide the communications needed for meaningful moon exploration
By Tyler Omoth Published
-
Birmingham crowned the fastest UK city for 4G download speeds
News While Birmingham also recorded the highest speed hike over 2019, London came in at a middling 9th place
By Keumars Afifi-Sabet Published
-
LTE vs 4G: Which is better?
In-depth Comparing LTE vs 4G has become common in recent years, but how exactly do they differ, and is 4G faster?
By Jane McCallion Last updated
-
What is 4G?
In-depth A look at the fourth generation of mobile networking technology and its availability in the UK
By Rene Millman Last updated
-
4G vs 5G - what's the difference?
Vs From 3G to 4G, mobile connectivity has revolutionised our lives. Now 5G is set to do it again
By Bobby Hellard Published
-
The best 4G network
In-depth Every mobile provider offers 4G contracts, but which one is the best for you?
By Carly Page Last updated
-
More than a million UK properties don't have access to 'decent' broadband speeds
News Ofcom's Connected Nations report finds broadband is still lacking across 4% of the UK
By Roland Moore-Colyer Published