Heathrow & Gatwick UK Border Force systems knocked out by IT glitch
IT problems caused lengthy delays for passengers arriving at Heathrow and Gatwick yesterday

The government has apologised after an IT glitch affecting UK Border Force computers caused long delays for passengers at several major airports.
Passport scanners stopped working and staff had to input passenger details manually, resulting in lengthy queues.
The problem affected airline passengers at Heathrow, Gatwick and Stansted airports, as well as those passing through ports at Dover and Southampton yesterday afternoon.
In a series of tweets last night, Heathrow Airport said the issue was proving particularly taxing for non-EU passengers, and that extra staff had been deployed to ease the congestion.
A nationwide UK Border Force IT issue is creating delays for arriving Non-EU passengers. Extra staff are on hand.Heathrow Airport (@HeathrowAirport) April 30, 2014
Gatwick Airport also sent out similar tweets, and insisted it was doing all it could to help those affected.
Representatives from Gatwick and Heathrow have confirmed the system is now back up and running, and passport processing times had largely returned to normal.
Yesterday's difficulties with @ukhomeoffice IT systems have now been resolved. Please let us know if we can help you on your journey todayGatwick Airport LGW (@Gatwick_Airport) May 1, 2014
Immigration Minister James Brokenshire apologised to passengers caught up in the delays this morning, before reassuring travellers the problem is now under control.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
"The current situation is much improved and we are doing our best to keep waiting times to a minimum during this morning's busy period," he said.
"We apologise for any delays but security must remain our priority at all times."
At the time of writing, no details had been released about the exact cause of the problem.
-
The Race Is On for Higher Ed to Adapt: Equity in Hyflex Learning
By ITPro
-
Google faces 'first of its kind' class action for search ads overcharging in UK
News Google faces a "first of its kind" £5 billion lawsuit in the UK over accusations it has a monopoly in digital advertising that allows it to overcharge customers.
By Nicole Kobie
-
How we test printers and scanners
Reviews Everything you need to know about our benchmarking process for print devices
By IT Pro
-
Xerox D35 Scanner review: A great choice for heavy workloads
Reviews A budget USB scanner offering good speeds, a great range of apps and clever networking capabilities
By Dave Mitchell
-
Epson WorkForce DS-790WN review: Scanning that covers every angle
Reviews A fast and affordable networked desktop scanner with a great software bundle
By Dave Mitchell
-
Canon imageFormula R40 review: Capable performance at a good price
Reviews It lacks network support, but the R40 is an efficient desktop scanner with good management software
By Dave Mitchell
-
Canon Image Formula R10 review: Makes scanning a dream
Reviews Embedded software makes this lightweight scanner convenient as well as highly portable
By Dave Mitchell
-
Kodak S2085f review: A ferociously fast network scanner
Reviews Those who need to scan on an industrial scale won’t be disappointed
By Dave Mitchell
-
Fujitsu ScanSnap iX1600 review: Unparalleled cloud support
Reviews Perfect for SMBs and homeworkers, combining fast desktop scanning with fantastic cloud support
By Dave Mitchell
-
Canon imageFORMULA DR-M260 review: The ideal workhorse
Reviews This speedy scanner is ideal for scan-hungry SMBs, and comes with a high-quality software package
By Dave Mitchell