Why Facebook's real customers are advertisers
Poor user experience on alternative social networks keeps users on Facebook, say experts at ISSE


Facebook's happiest customers are advertisers, according to privacy experts, who said users remain with the service due to a lack of well-designed alternatives.
At the opening session of the annual ISSE conference in Berlin, panellist Henri Kujala, the head of the privacy office of Nokia's soon-to-be-sold Here mapping service, pointed out the paradox of privacy when it comes to the way people behave online.
"What we see is that if there are surveys about are people concerned about privacy, most people will say 'yes, of course I am', [but] their responses do not correspond to action," said Kujala.
"They still [go on] the same way they always do and use ... Facebook the same way as they did yesterday. So these concerns ... do not reflect on reality," he said.
Jaap-Henk Hoepman, scientific director at the Privacy and Identity Lab at Radboud University in the Netherlands, argued that the reason for this behaviour is a lack of real alternatives.
"If you are living somewhere where the only thing you can eat is bananas and you may ask people 'do you like bananas?' maybe half of them will say 'no, we don't like bananas', but you have to live, you have to survive, so you can only eat bananas," said Hoepman.
"You want to have choice, you want to have tools - you want to have useful tools - without any of the consequences," he added. "You want to have a social network that does not collect personal data."
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
According to Hoepman, the primary reason for this is that users mistakenly think they are the customers of these networks, but they are not - they are the product. The real customers are the companies user data is sold to.
"If you want to change anything in terms of privacy on the internet, then you have to ... think about do you want these kind of companies to have these kinds of business models?" he said.
However, there is a further hurdle. While secure social networks and security tools are available, they do not offer the level of user experience that the likes of Facebook provide.
"[These tools] are typically well designed from a technical perspective, but they are totally unusable from a user perspective. PGP - really good privacy, technically yes, but even I'm not sure, and I'm supposed to be an expert, whether I'm using it in the right way," Hoepman concluded.

Jane McCallion is Managing Editor of ITPro and ChannelPro, specializing in data centers, enterprise IT infrastructure, and cybersecurity. Before becoming Managing Editor, she held the role of Deputy Editor and, prior to that, Features Editor, managing a pool of freelance and internal writers, while continuing to specialize in enterprise IT infrastructure, and business strategy.
Prior to joining ITPro, Jane was a freelance business journalist writing as both Jane McCallion and Jane Bordenave for titles such as European CEO, World Finance, and Business Excellence Magazine.
-
Bigger salaries, more burnout: Is the CISO role in crisis?
In-depth CISOs are more stressed than ever before – but why is this and what can be done?
By Kate O'Flaherty Published
-
Cheap cyber crime kits can be bought on the dark web for less than $25
News Research from NordVPN shows phishing kits are now widely available on the dark web and via messaging apps like Telegram, and are often selling for less than $25.
By Emma Woollacott Published
-
UK businesses patchy at complying with data privacy rules
News Companies need clear and well-defined data privacy strategies
By Emma Woollacott Published
-
Data privacy professionals are severely underfunded – and it’s only going to get worse
News European data privacy professionals say they're short of cash, short of skilled staff, and stressed
By Emma Woollacott Published
-
Four years on, how's UK GDPR holding up?
News While some SMBs are struggling, most have stepped up to the mark in terms of data governance policies
By Emma Woollacott Published
-
Multicloud data protection and recovery
whitepaper Data is the lifeblood of every modern business, but what happens when your data is gone?
By ITPro Published
-
Intelligent data security and management
whitepaper What will you do when ransomware hits you?
By ITPro Published
-
How to extend zero trust to your cloud workloads
Whitepaper Implement zero trust-based security across your entire ecosystem
By ITPro Published
-
The threat prevention buyer's guide
Whitepaper Find the best advanced and file-based threat protection solution for you
By ITPro Published
-
Why The Matrix offers valuable lessons on data sovereignty for channel partners
Industry Insight Two decades on, there's much that the Matrix series can teach channel partners about data sovereignty
By David Devine Published