Remote connectivity and workplace digitalisation solutions provider TeamViewer has announced a new partnership with SAP.
Designed to drive digital transformation in industrial environments, the firm says the partnership will help to better address growing need for enhanced, outcome-based services.
The move will see TeamViewer Frontline, the provider’s Augmented Reality (AR) based workflow and remote support suite for deskless workers, integrated into SAP’s solutions for asset and service management. There will also be a joint go-to-market strategy with TeamViewer joining SAP’s partner programme.
"With SAP's recent launch of industry cloud, we simplify access to innovative vertical solutions – built by SAP and our partners on an open platform,” explained Stefan Krauss, SVP and GM Discrete Industries and Energy & Natural Resources at SAP. “TeamViewer's AR suite Frontline is helping to create great additional value for our customers as it enhances deskless workers' daily tasks with intelligent technology.
“AR-based processes can significantly increase productivity, reduce human errors, and machine downtime and therefore decrease costs. We are looking forward to the partnership with TeamViewer to accelerate digitalisation in discrete manufacturing industries."
The first joint use cases of the partnership will include remote AR-based troubleshooting for maintenance and repair scenarios at SAP customers in industrial machinery and component manufacturing, TeamViewer revealed.
Running on wearables like smart glasses, TeamViewer Frontline and its dedicated AR-based remote assistance solution allows remote experts to guide on-site workers in real time through complex processes without having to travel.
The integration will ensure full auditability as all actions will be logged in the SAP software system automatically, the company said.
TeamViewer Frontline is already used by a number of international blue-chip companies – such as Deutsche Post DHL, BMW, and Coca-Cola Hellenic Bottling Company.
TeamViewer said membership of the SAP partner program marks the beginning of a long-term cooperation with the “shared goal of enabling digital transformation of business-critical processes along the entire value chain.”
“Through this partnership, we can jointly help customers accelerate their digitalisation and bring innovation all the way to frontline workers at a global scale,” said Alfredo Patron, EVP Business Development at TeamViewer.
“Because of the technical integration of TeamViewer Frontline into SAP's solutions for asset and service management, customers will benefit from cutting-edge Augmented Reality technology, great usability and the opportunity for a seamless experience."
