Managed service providers are here to stay. Their benefits to clients include improved security, cost savings over in-house IT, and better uptime. Unfortunately for MSPs, they may be seen as interchangeable.
Software-as-a-Service is one of the fastest-growing MSP segments. But the move towards SaaS lowers the barriers to changing providers.
This whitepaper looks at how MSPs can measure performance and evaluate their relationships with clients, delight those clients, and increase loyalty.
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Cleo attack victim list grows as Hertz confirms customer data stolenNews Hertz has confirmed it suffered a data breach as a result of the Cleo zero-day vulnerability in late 2024, with the car rental giant warning that customer data was stolen.
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Lateral moves in tech: Why leaders should support employee mobilityIn-depth Encouraging staff to switch roles can have long-term benefits for skills in the tech sector
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How to empower employees to accelerate emissions reductionin depth With ICT accounting for as much as 3% of global carbon emissions, the same as aviation, the industry needs to increase emissions reduction
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Worldwide IT spending to grow 4.3% in 2023, with no significant AI impactNews Spending patterns have changed as companies take an inward focus
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Report: Female tech workers disproportionately affected by industry layoffsNews Layoffs continue to strike companies throughout the tech industry, with data showing females in both the UK and US are bearing the brunt of them more so than males
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How can small businesses cope with inflation?Tutorial With high inflation increasing the cost of doing business, how can small businesses weather the storm?
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How to deal with inflation while undergoing digital transformationIn-depth How can organizations stave off inflation while attempting to grow by digitally transforming their businesses?
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How businesses can use technology to fight inflation
TUTORIAL While technology can’t provide all the answers to fight rising inflation, it can help ease the pain on businesses in the long term
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Embattled WANdisco to cut 30% of workforce amid fraud scandalNews The layoffs follow the shock resignation of the company’s CEO and CFO in early April
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Some Tech Nation programs could continue after Founders Forum acquisitionNews The acquisition brings to a close a months-long saga over what the future holds for Tech Nation initiatives
