Google has announced the addition of new troubleshooting tools to its video conferencing solution, Meet.
According to Google, the new tools will make it easier for end users to understand how their desktop and network environments affect Meet’s video quality. Available by default during a call, users can access the tools by selecting “Troubleshooting and Help” in the three-dot menu.
Under the “Troubleshooting” section, users can browse real-time charts depicting network stability and CPU load. The network stability graph shows any connection delay in milliseconds, and the system load chart lets users track Google Meet’s CPU usage over the last five minutes. Together, the graphs provide greater visibility into how Google Meet, their computer, and their network are performing.
The menu also provides users with general suggestions to improve call performance and gives real-time feedback on the impact any action the user takes has on the network and processing load. Plus, it offers tips for performing various tasks, such as presenting content and recording meetings.
“Meet shares processing power and network connections with all other applications and browser tabs running on a computer. When the system is overusing its processing power or suffering from a bad network connection, Meet will try to adjust and maintain performance while consuming less resources. Some of those adjustments are less visible, but if resource shortages are severe or persistent, users may notice blurry video, stuttering audio, or other issues,” explained Google.
Lastly, Meet’s troubleshooting window highlights time segments, enabling users to know when a local environment likely affected the call quality the most.
Google Meet’s “Troubleshooting” rollout has started for Google Workspace Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus. It’s also available for G Suite Basic, Business, Education, Enterprise for Education, and nonprofit customers. Keep in mind, this is a staged rollout that could take 15 days to reach all users.
