One large pizza, extra onions, hold the tech gimmicks
Driverless pizza deliveries do nothing for customer service, argues Jane McCallion


News has come out today about Domino's Pizza collaborating with Ford to create self-driving pizza delivery vehicles.
I have a fundamental problem with this proposition and it's not one of my normal hobby horses. No, my issue is that were this to become the standard method of delivery I would never receive another pizza again, which is sad because pizza is my favourite food.
This probably sounds a bit dramatic, but it's true for one simple fact: my house isn't easily accessible by car.
Also, even human deliverers, who have the advantage of being able to get out of their car and walk to the door, find delivering pizza to me difficult as applications like Google Maps simply aren't capable of directing people to my house. I can always tell when a newbie has joined the Domino's team because I'll get a slightly panicked phone call from someone driving up and down the very short adjoining street looking for this phantom house of mine.
I also have better things to do than staring at a GPS tracker while I wait for my food to arrive (as is required by this service).
When it comes to finding problems with stories like this, I often hark back to my rural roots and I'm certain it will be a problem there (for reasons that go beyond the issue of Sat Nav), but I'm now an urbanite and can't imagine I'm the only one in this scenario either.
Aside from the problem solving and access aspects outlined above, which an autonomous car simply wouldn't be able to solve, this idea overlooks a number of (in my opinion) obvious problems.
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
People have to go to the car to pick up their meal: How do they know which is theirs? How can you ensure they only take what they ordered? If the answer is that each vehicle only carries one order at a time, isn't that wasteful, particularly at peak times? And what about people with limited mobility or who would find it hard to otherwise leave the house? (This does seem to have occurred to the president of Domino's USA as well, at least in part).
An unmanned car is also surely more vulnerable to vandalism, too. And that's before I get onto my usual "what about the workers?" quest.
This isn't to say I rubbish the idea of autonomous vehicles all together, or at least not any more the recent spate of terrorist attacks that use vehicular homicide as the method of choice changed that. But gimmicks like this (and I'm sorry, it's a gimmick) won't do much to help further the idea of driverless vehicles being useful and worthwhile in the eyes of the public.

Jane McCallion is Managing Editor of ITPro and ChannelPro, specializing in data centers, enterprise IT infrastructure, and cybersecurity. Before becoming Managing Editor, she held the role of Deputy Editor and, prior to that, Features Editor, managing a pool of freelance and internal writers, while continuing to specialize in enterprise IT infrastructure, and business strategy.
Prior to joining ITPro, Jane was a freelance business journalist writing as both Jane McCallion and Jane Bordenave for titles such as European CEO, World Finance, and Business Excellence Magazine.
-
Should AI PCs be part of your next hardware refresh?
AI PCs are fast becoming a business staple and a surefire way to future-proof your business
By Bobby Hellard Published
-
Westcon-Comstor and Vectra AI launch brace of new channel initiatives
News Westcon-Comstor and Vectra AI have announced the launch of two new channel growth initiatives focused on the managed security service provider (MSSP) space and AWS Marketplace.
By Daniel Todd Published
-
Why cutting-edge innovation is killing the planet
In-depth AI and robots will do our work, we’ll get paid in cryptocurrency, and cars will drive themselves – but each of these technologies is a massive energy hog
By Nicole Kobie Published
-
Meet the CAVForth project: The world's first autonomous bus
Case Study Edinburgh's AB1 route, in Scotland, lets the public catch a ride on an self-driving bus over the Forth Road Bridge. But is this really the future of public transit?
By Nicole Kobie Published
-
Sonatus secures $35 billion to spur software-defined vehicles
News The funding will be used to turn cars into data centers on wheels
By IT Pro Published
-
Oculii raises $55 million for its AI-powered radar software
News The VAI platform by Oculii improves the angular resolution of any radar by up to 100 times
By Praharsha Anand Published
-
ZF augments vehicle intelligence with next-gen AI supercomputer
News New ZF ProAI packs a punch with up to 66% more computing power than its predecessor
By Praharsha Anand Published
-
Why driverless cars don't belong on public roads (yet)
Opinion Autonomous vehicles still can't account for human error
By Jane McCallion Published
-
Autonomous cars may prompt the changing of Australian drink-driving laws
News The rise of autonomous vehicles could significantly change future driving laws
By Hannah Simms Published
-
Google's Waymo company wants to make soft autonomous cars
News A patent describes cars that soften before impact
By Curtis Moldrich Published