Latest about Customer Experience (CX)

Whitepaper cover with title over an image of male colleague at a workstation in a warehouse, with dotted blue patter overlayed

The top zero trust use cases

By ITPro published

Whitepaper The challenges organizations solve to reduce risk and cost

Whitepaper
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A roadmap to resilience

By ITPro published

Whitepaper How banks can pre-empt the next wave of disruption

Whitepaper
Whitepaper cover with female holding a bank card and using a mobile device

Design frictionless banking experiences

By ITPro published

Whitepaper Customer success stories

Whitepaper
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Digital Twins - Transforming supply chains and operations

By ITPro published

Whitepaper A virtual view of products, processes, and operations, as well as the impact of various factors on performance

Whitepaper
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Everest Group PEAK Matrix® for Adobe services providers 2022

By ITPro published

Whitepaper Understanding and assessing Adobe service providers based on their vision & capabilities

Whitepaper
Somebody holding a smartphone with ChatGPT written on its face

ChatGPT vs chatbots: What’s the difference?

By John Loeppky published

In-depth With ChatGPT making waves, businesses might question whether the technology is more sophisticated than existing chatbots and what difference it'll make to customer experience

In-depth
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Achieving transformative business results with machine learning

By ITPro published

Whitepaper How seven leading organizations are using machine learning to resolve key challenges and reveal new opportunities

Whitepaper
A whitepaper from IBM on how AI improves customer service

AI for customer service

By ITPro published

Whitepaper IBM Watson Assistant solves customer problems the first time

Whitepaper
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