Generative AI
Latest about Generative AI
![Brain hovering above a chip on a motherboard, denoting AI and hardware](https://cdn.mos.cms.futurecdn.net/bAGM7vLtC3xkReh7yQwtVa-320-80.jpg)
In-house AI training "insufficient" for supporting business goals, report claims
By Ross Kelly published
News An increased focus on training and upskilling to accommodate for AI tools will be vital for organizations moving forward
![Marc Benioff, co-chief executive officer of Salesforce.com Inc., speaks during a keynote at the 2022 Dreamforce conference in San Francisco, California](https://cdn.mos.cms.futurecdn.net/S3V2aWgdBG6zFQvisV3tf5-320-80.jpg)
Why you need to pay attention to Salesforce Dreamforce 2023
By Ross Kelly published
Analysis Salesforce plans on becoming the go-to AI-powered CRM, according to Marc Benioff, but how does it plan to deliver?
![A digital brain coloured in red](https://cdn.mos.cms.futurecdn.net/U4MhnPA9zTWxjpZqWccBeS-320-80.jpg)
The crucial role the channel plays as AI transforms the contact center industry
By Keith Jackson published
Industry Insight Channel partners can capitalize on the recent generative AI ‘boom’ to maximize impact - but there are key considerations at play
![IBM chairman and chief executive Arvind Krishna at the 2016 Wired Business Conference](https://cdn.mos.cms.futurecdn.net/ZUL62NsE9PmZfS6Wb5QKFC-320-80.jpg)
IBM’s CEO just said the quiet part out loud on AI-related job losses
By Ross Kelly published
Analysis Arvind Krishna said “we should all feel better” about the influx of generative AI tools
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