Voice Recognition
Latest about Voice Recognition

Kenwood adds speech recognition to customer service mix
By Maggie Holland published
News The manufacturer famed for its blenders and other kitchen appliances is working with Telephonetics VIP to boost customer satisfaction levels through more efficient call centre operations.

Speech recognition comes of age to give offshoring a run
By Maggie Holland published
News The maturity of speech recognition technology proves that offshoring is not the only option for call centre operations today, according to analyst Datamonitor.
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