Whether it’s a SaaS tool, a product or even just a website, every IT team has to manage some form of customer-facing software. However, while it can be tempting to focus all the attention on the platforms that bring in the bacon, it’s equally important for IT teams to remember their internal customers; the colleagues that rely on IT to do their jobs.
In this week’s episode, we learn about some of the challenges of managing the internal IT of VMware, one of the industry’s largest companies. We’re joined by global CIO Jason Conyard to discuss how VMware approaches internal tooling, why the IT team doesn’t always use VMware products, and the role that smell-o-vision plays in the company’s VR experiments.
Highlights
“We absolutely use our own products. But my rule is always we'll use our own products when it meets a need we have and it ticks the boxes that we have, and not before. And I think that's important and critical feedback for the product team because it forces an honest conversation.”
“I don't think of myself as being distinct and separate from the other technologies that are used in other parts of the company. I think of my role as being the custodian for the whole company when it comes to technology. So I understand how some teams may say oh, that something is shadow IT, because it is technology selected or managed outside of the IT department. But I still see that as my responsibility.”
Read the full transcript here.
Footnotes
- VMware: News, Reviews, Analysis and Insights
- The IT Pro Podcast: Can VR unite the hybrid workplace?
- Facebook unveils VR remote working experience, Horizon Workrooms
- HTC Vive Focus 3 review: The future of VR is here
- IT Pro Panel: Why IT leaders need soft skills
- Using HCI to merge a cacophony of legacy IT systems
- Five reasons why digital transformation is essential for business growth
- Culture Club: Creating a firm employees love
Subscribe
-
Should AI PCs be part of your next hardware refresh?AI PCs are fast becoming a business staple and a surefire way to future-proof your business
-
Westcon-Comstor and Vectra AI launch brace of new channel initiativesNews Westcon-Comstor and Vectra AI have announced the launch of two new channel growth initiatives focused on the managed security service provider (MSSP) space and AWS Marketplace.
-
How simplicity benefits the IT partner ecosystemSponsored Content Across private cloud and AI adoption, simple approaches can unlock more time and money for IT teams
-
Four-day weeks and Nadella's AGI skepticismITPro Podcast As the Microsoft chief casts doubt on ultra-advanced AI systems, a famous security blogger has fallen victim to a classic attack
-
Creating space for women in techITPro Podcast Tech's huge gender divide can only be tackled with more welcoming, proactive sectoral efforts
-
A focused shift to partner-delivered services generates new opportunities with BroadcomSponsored Content Broadcom is investing in professional services — delivered through partners — for long-term customer success
-
VCF: The key to cloud success now and in the futureSponsored Content Private cloud offers the security and scalability that modern enterprises require
-
Moving Broadcom VMware licenses to subscription-based modelsSponsored Content With a committed channel, Broadcom makes the journey to subscription-based VMware licenses as smooth as possible
-
What is the EU's AI plan?ITPro Podcast As the EU moves to enable AI innovation, it could end up striking the perfect balance between regulation and public support – especially as US AI laws become more complex
-
The trends we’re watching in 2025AI for security and sovereign cloud could be top driving forces in the coming year
