AI is a booming market, but what is causing this surge in interest, and what is motivating business leaders to think about adopting AI-enabled customer service solutions?
Find out why AI is essential in transforming customer service and how to meet customer service aspirations. These aspirations may have seemed unthinkable but combining traditional and generative AI makes achieving them possible.
This whitepaper explains how AI increases contact center efficiencies and outlines steps to take that will help your organization create an experience customers expect.
Download today.
Provided by IBM
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