VIA metropolitan transit

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Applying AI to answer customer questions and predict bus arrival times

VIA Metropolitan Transit
(Image credit: IBM)

VIA Metropolitan Transit is the primary public transportation provider in the San Antonio, Texas region. VIA is an essential resource for the community’s residents, making some 36 million passenger trips annually with its bus, van and on-demand service.

Discover how Ai enables VIA Metropolitan Transit to determine how well the agent has responded to users. 

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Provided by IBM

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