Operational efficiency and customer experience: Insights and intelligence for your IT strategy
Insights from IT leaders on processes and technology, with a focus on customer experience, operational efficiency, and digital transformation


Businesses are increasingly becoming efficiency focussed in order to improve productivity, customer experience, and cost effectiveness in a decreasing economy. With digital transformation high on the agenda to address this, the question is, during tough times, where should organizations focus their digitization budget?
This whitepaper from MaxContact breaks down the challenges that IT leaders are facing, sharing the key roadblocks to digital transformation, as well as ways to accelerate it, and looks to provide IT decision makers with insights and intelligence to support your future IT strategy.
From discussions around whether AI is the solution, to streamlining processes and improving customer service, this paper offers an informed view to help you maintain momentum in your DX projects and invest in the right IT for your business.
Download today to learn more.
Provided by MaxContact
Get the ITPro daily newsletter
Sign up today and you will receive a free copy of our Future Focus 2025 report - the leading guidance on AI, cybersecurity and other IT challenges as per 700+ senior executives
ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.
For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.
-
Future focus 2025: Technologies, trends, and transformation
Whitepaper Actionable insight for IT decision-makers to drive business success today and tomorrow
By ITPro
-
‘Archaic’ legacy tech is crippling public sector productivity
News The UK public sector has been over-reliant on contractors and too many processes are still paper-based
By Emma Woollacott
-
Public sector improvements, infrastructure investment, and AI pothole repairs: Tech industry welcomes UK's “ambitious” AI action plan
News The new policy, less cautious than that of the previous government, has been largely welcomed by experts
By Emma Woollacott
-
Nearly half of workers think using AI makes them look lazy and incompetent
News AI adoption is slowing among desk workers, driven by uncertainty around its permissibility in the workplace
By Solomon Klappholz
-
UK government trials chatbots in bid to bolster small business support
News The UK government is running a private beta of a new chatbot designed to help people set up small businesses and find support.
By Emma Woollacott
-
Fuelling growth through transactions
whitepaper Prepare for the future of payments with flexible solutions
By ITPro
-
What you need to leverage genAI
Whitepaper What you need to leverage genAI
By ITPro
-
Monetization strategies for digital content creators
whitepaper An overview of the economies of forex markets in Latin America and what payment providers need to know to enter the region
By ITPro