Latest about Voice Assistants

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Q&A: Lenovo COO Fran O'Sullivan

By Mary Branscombe published

In-depth IT PRO talked to the chief operating officer of PC maker Lenovo about the company's plans and products, and how she balances the Chinese and American sides of the company.

In-depth
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Kenwood adds speech recognition to customer service mix

By Maggie Holland published

News The manufacturer famed for its blenders and other kitchen appliances is working with Telephonetics VIP to boost customer satisfaction levels through more efficient call centre operations.

News
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Speech recognition comes of age to give offshoring a run

By Maggie Holland published

News The maturity of speech recognition technology proves that offshoring is not the only option for call centre operations today, according to analyst Datamonitor.

News
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Speech recognition creeping into call centres

By Nicole Kobie published

News A quarter of firms surveyed in a new report said they intended to use voice technology to automate responses to basic customer queries.

News
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