Roz StrachanSocial Links Navigation Latest articles by Roz Strachan Are you being served? By Roz Strachan published 27 March 08 In-depth Businesses are under increasing pressure to be responsive to customer demand. More and more people are turning to the internet to make purchases and have their queries answered, but a number of websites are failing to meet basic customer service requirements. In-depth Access all areas By Roz Strachan published 4 January 08 In-depth Accessibility is key so all customers can benefit from the products and services on offer online. Yet poor websites are cutting off valuable customer satisfaction and spend. In-depth Get the ITPro. daily newsletterReceive our latest news, industry updates, featured resources and more. Sign up today to receive our FREE report on AI cyber crime & security - newly updated for 2024.Contact me with news and offers from other Future brandsReceive email from us on behalf of our trusted partners or sponsors LATEST ARTICLES1Snowflake and Anthropic partner up on agentic AI, model sharing 2US authorities arrest five alleged members of Scattered Spider collective3Is the time right for asynchronous collaboration?4DoJ demands Google sells Chrome — and potentially Android too5CISPE unveils cloud watchdog for Microsoft – and plans to monitor Broadcom, VMware too
Are you being served? By Roz Strachan published 27 March 08 In-depth Businesses are under increasing pressure to be responsive to customer demand. More and more people are turning to the internet to make purchases and have their queries answered, but a number of websites are failing to meet basic customer service requirements.
Access all areas By Roz Strachan published 4 January 08 In-depth Accessibility is key so all customers can benefit from the products and services on offer online. Yet poor websites are cutting off valuable customer satisfaction and spend.
