Latest about Customer Experience (CX)

A study by Forrester Consulting on the business benefits of Boomi's AtomSphere platform

The Total Economic Impact™ of the Boomi AtomSphere platform

By ITPro published

whitepaper Discover the cost savings and business benefits enabled by the Boomi AtomSphere platform in this study by Forrester Consulting

whitepaper
A whitepaper from AWS on the need for smarter hospitals

The next generation hospital

By ITPro published

whitepaper Learn why smarter hospitals can maximize performance and service delivery

whitepaper
A whitepaper from AWS on how digital engagement tools and a strong cloud-based infrastructure, can reduce the demands on healthcare providers

The digital front door

By ITPro published

whitepaper Reducing National Health Service (NHS) workforce pressures and transforming patient experiences through AWS

whitepaper
A whitepaper from Amazon Shipping on customer behaviour during peak season in retail

Preparing for peak: How customers purchased during peak

By ITPro published

whitepaper The online shopping trends that shaped the parcel delivery experience during the busiest time of the 2022 calendar

whitepaper
Colourful beams coming out of London

How Community Fibre embraced omnichannel CX with AWS

By Rory Bathgate published

Case Study London’s full-fiber broadband provider has rewired its communications channels at scale

Case Study
A whitepaper from AWS covering how to automate personalization, and deliver and analyze billions of bespoke customer messages, with image of female wearing headphones looking at a smartphone

Automate personalization with AWS

By ITPro published

Whitepaper How marketers can automate, deliver, and analyze billions of personalized messages and offers per day

Whitepaper
8x8 company logo - white text on red background

8x8 unveils new partner ecosystem to advance AI experiences

By Daniel Todd published

News The 8x8 Technology Partner Ecosystem will enable businesses to embed new AI-driven technologies into the 8x8 XCaaS platform

News
Whitepaper cover with title and shaded blue to white image of stacked squares

The state of Salesforce 2022-2023

By ITPro published

Whitepaper Unlocking the next wave of business value

Whitepaper
The 5 pillars of personalization at scale is a whitepaper from IBM which covers coordinating all aspects of your operations to curate customer interaction

The five pillars of personalization at scale

By ITPro published

Whitepaper A blueprint for creating exceptional customer experiences

Whitepaper
Whitepaper cover with title over an image of male colleague at a workstation in a warehouse, with dotted blue patter overlayed

The top zero trust use cases

By ITPro published

Whitepaper The challenges organizations solve to reduce risk and cost

Whitepaper
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