Latest about Customer Experience (CX)

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A roadmap to resilience

By ITPro published

Whitepaper How banks can pre-empt the next wave of disruption

Whitepaper
Whitepaper cover with female holding a bank card and using a mobile device

Design frictionless banking experiences

By ITPro published

Whitepaper Customer success stories

Whitepaper
Whitepaper cover with title and logo and intro text on blue band

Digital Twins - Transforming supply chains and operations

By ITPro published

Whitepaper A virtual view of products, processes, and operations, as well as the impact of various factors on performance

Whitepaper
eBook cover with title across a blue band in the centre

Everest Group PEAK Matrix® for Adobe services providers 2022

By ITPro published

Whitepaper Understanding and assessing Adobe service providers based on their vision & capabilities

Whitepaper
Somebody holding a smartphone with ChatGPT written on its face

ChatGPT vs chatbots: What’s the difference?

By John Loeppky published

In-depth With ChatGPT making waves, businesses might question whether the technology is more sophisticated than existing chatbots and what difference it'll make to customer experience

In-depth
Whitepaper image with title on blue background and bottom right images of the sky and skyscrapers looking from the ground up

Achieving transformative business results with machine learning

By ITPro published

Whitepaper How seven leading organizations are using machine learning to resolve key challenges and reveal new opportunities

Whitepaper
A whitepaper from IBM on how AI improves customer service

AI for customer service

By ITPro published

Whitepaper IBM Watson Assistant solves customer problems the first time

Whitepaper
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