Service Level Agreement (SLA)

Data centre mainframe — Ending the age of data centre ‘five nines’ High 99.999% availability pledges play well with cloud and data centre customers, but some downtime is always necessary

Several colourful arrows overlapping each other pointing right indicating movement and change — Making a smooth transition to a new IT services provider IT services are core to many firms and changing to a new provider is often a significant task. Careful planning, however, can help avoid some common pitfalls

Love split — Dating site dumps Amazon over outages Web giant's recent run of outages has prompted one customer to take its business elsewhere.

Latest about Service Level Agreement (SLA)

Twitter bounces back from outage

By Rene Millman published 22 June 12

News Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline.

News

Head to Head: Google Apps vs Microsoft Office 365

By Mary Branscombe published 5 August 11

Vs Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you...

No more scheduled downtime for Google Apps

By Jennifer Scott published 17 January 11

News The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.

News

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